Customer Support write for us: There’s always more to learn about customer service, whether you’re a novice or a seasoned pro. Business leaders constantly produce new research, education, and studies that advance and perfect the customer service sector.

These days, a lot of this knowledge is freely available online! No longer are you need to enrol in time-consuming courses or purchase training materials at exorbitant prices. Instead, you can quickly educate yourself by searching for topics on your browser.

However, there are so many articles to choose from that it can be difficult to decide which ones to read. Furthermore, the knowledge that not all of them won’t be reliable or accurate adds to the stress. You require information that is written by trustworthy sources and applicable to your customer service staff.

1. Ways Technology Will Affect the Future of Customer Service by Michael Redbord

It’s hardly surprising that technology has advanced in customer service and support in the modern world. The way customer service agents work each day is changing as a result of chatbots, AI, self-service, and other advancements.

This article, which HubSpot’s former VP wrote of Services and Support, makes predictions about how technology will influence, alter, and help the way we provide customer service over the coming years.

2. The Parts of Customer Service That Should Never Be Automated by Ryan W. Buell

Our daily lives now include automation on a fundamental level. As an illustration, Amazon Go was the first retailer without cashiers. Although automation has sped up, improved accuracy, and made services more convenient, this article asserts that too much automation can harm client satisfaction.

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